Terms of Service

ComBase is a product and brand operated by InBio, Inc., a company incorporated in the State of Delaware, United States. Where these Terms refer to “ComBase”, they mean the Service operated by InBio, Inc.

You must be at least 18 years old and able to enter a binding contract. You’re responsible for your account, for keeping your credentials secure, and for everything that happens under it. Give us accurate information and keep it current.

When you create a community, you’re its owner and operator. You are solely responsible for that community, its members, and all content posted in it — including moderation and compliance with all laws that apply to you and your members. You retain all ownership of your community, members and content. You grant us only the limited licence needed to host, back up, secure and display that content so we can operate the Service for you. We do not sell your content, and we do not use it to train AI models.

You must not use ComBase for anything illegal, abusive, infringing, or harmful, and you must not attempt to break, overload, reverse-engineer, or gain unauthorised access to the Service or to other customers’ data.

Paid plans are billed in advance on a recurring basis. New communities may include a free trial; after it ends, continued use requires an active paid subscription. Fees are non-refundable except where required by law or under any satisfaction guarantee we offer you in writing. You can cancel any time from within the app; cancellation takes effect at the end of the current billing period.

If a payment fails, we won’t delete your community out of the blue. There’s a clear, staged process with time to fix it or get your data out:

• From day 1 overdue — we email you and keep retrying the payment.
• Around 14 days overdue — your community becomes read-only. Nothing is deleted; you can still pay to restore it or export your data.
• Around 30 days overdue — the community is suspended (taken offline), but your data is retained.
• Recovery window — at least 60 further days — you can reactivate by paying, or export everything, at any point in this window.
• After the recovery window (about 90 days from the first failed payment) — your data may be permanently deleted. Deleted data is removed from active systems immediately and aged out of backups within 30 days.

We send clear warnings before any deletion. We still recommend keeping your own backups of anything critical.

Your data is yours and you’re never locked in. You can export your community’s content and member data at any time while your subscription is active, and for 30 days after cancellation or termination (except where access has been suspended for abuse or a legal reason). We maintain regular backups of the Service as part of normal operations; the timeline in Section 5 explains how long data is kept after non-payment or cancellation.

To run the Service we rely on third-party subprocessors — including Cloudflare (hosting, CDN, storage and security), Stripe (payments), Sentry (error monitoring) and Resend (transactional email). How they process data is described in our Privacy Policy and, for business customers, our Data Processing Addendum.

We work hard to keep the Service reliable, secure and backed up. That said — like all software — it is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted or error-free. This disclaimer does not reduce the specific commitments we make in Sections 3, 5 and 6 about owning, retaining and exporting your data.

To the fullest extent permitted by law, InBio is not liable for any bugs, errors, outages, security incidents, loss or corruption of data, lost profits, or for any indirect, incidental, special, or consequential damages arising from your use of — or inability to use — the Service, even if we’ve been advised of the possibility. Where liability cannot be excluded, it is limited to the amount you paid us in the 3 months before the claim.

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, don’t pay, or use the Service in a way that risks harm to others or to us — following the staged process in Section 5 where the cause is non-payment. Except in cases of serious abuse or a legal requirement, you’ll have the export window in Section 6 before any data is deleted.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of these Terms or the Service, and you consent to their jurisdiction and venue.

We may update these Terms from time to time. If we make material changes we’ll take reasonable steps to let you know. Continuing to use the Service after changes take effect means you accept the updated Terms.

InBio, Inc. (d/b/a ComBase), 1111B S Governors Ave STE 39177, Dover, DE 19904, USA. Questions about these Terms? Email [email protected].